Privacy Policy
This Privacy Policy explains how Bloom Haven handles personal data when you visit the website, make an inquiry, book floral services, or communicate with us about wedding bouquets and event decoration.
Data We Collect
We may collect contact details, inquiry content, consultation notes, event and delivery instructions, booking and payment records, communication history, and technical data such as device and usage information. If you provide information about an event, we process only what is needed to plan and deliver the requested floral service.
Sources of Data
We receive data when you submit an inquiry, arrange a consultation, confirm a booking, make a payment, or communicate with us by phone or other contact methods. We may also obtain limited technical data from your browser or device when you visit the website.
Types of Cookies
Session cookies help the site function during a visit, while persistent cookies may remember basic settings or support repeat visits. We may also use cookies or similar tools for security, performance measurement, and understanding how visitors use the website.
Cookie Controls
You may block or delete cookies through your browser, and some browsers allow you to limit certain tracking features. If cookies are disabled, parts of the website may not function as intended, especially form submission and basic site preferences.
How We Use Data
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm dates, manage deposits and payments, coordinate design details, deliver and set up floral arrangements, maintain records, operate the website, improve service quality, and meet legal or accounting obligations.
Service Providers and Partners
We may share personal data with trusted partners that help us operate the website, process communications, manage bookings, support payment handling, or provide delivery and setup-related services. These parties are expected to use the information only for the services they perform for us and to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data if required by law, court order, or lawful request from public authorities. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Bloom Haven, our customers, or others.
Contact Information
Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances and ask for clarification about how your data is used.
How to Make a Request
To exercise a privacy right, send a clear request using the contact details in this policy and describe the information or action you are requesting. We may ask for additional details to verify the request and will respond within a reasonable period required by law.
Data Retention
Inquiry and booking records are retained for the period needed to manage the service, resolve follow-up questions, and meet accounting or legal obligations. When data is no longer required, we delete it or anonymize it where appropriate.
Policy Updates
When we make material changes, we will update the policy on the website and, where appropriate, indicate that the policy has been revised. Continued use of the website after an update means the revised policy applies from its effective date.